Terms and Conditions

Welcome to Backbone Pillars. By accessing or using our website or services—including electrical, plumbing, and painting—you agree to the following terms and conditions. If you do not agree, kindly do not use our platform or services.

1. General

This website is operated by Backbone Pillars, based in Chennai, Tamil Nadu. These Terms govern your use of our website and services. Words like "we," "our," and "us" refer to Backbone Pillars, and "you" refers to the user or customer.

Service Scope

• We offer professional home services in Chennai, including:

• Electrical installations and repairs
• Plumbing services
• Residential and commercial painting

All bookings made through our website, phone, or social media channels are governed by these terms.

Booking & Cancellation

• Bookings can be made online or through our customer support number.
• Appointments may be rescheduled or cancelled by notifying us at least 24 hours in advance.
• Last-minute cancellations may incur a nominal fee to compensate for technician time.

Pricing & Payments

• Prices displayed are indicative and may vary depending on actual site conditions.
• Payment must be made after service completion via UPI, cash, or other approved methods.
• Invoices will be shared upon request or via email.

Service Guarantee

We stand behind our workmanship. If any service is found unsatisfactory, please reach out to us within 3 working days for a free recheck or rectification.

Customer Responsibility

You are responsible for:

• Providing accurate information at the time of booking.
• Ensuring safe access to your premises for our technicians.
• Keeping children and pets away during service operations.

Age Limit

You must be at least 18 years old to use our services. If you are under 18, parental/guardian permission is required.

Privacy & Data Use

We respect your privacy. Personal information collected during booking is used only for providing and improving our services. For more details, see ourPrivacy Policy.

Limitation of Liability

Backbone Pillars will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or website.

Changes to Terms

We may revise these Terms from time to time. Updated terms will be posted here. Continued use of the site means you accept those updates.

Contact Us

📧 Email: support@backbonepillars.com
📞 Phone: +91 89253 88988